69852: Acronis Cyber Protect 15: How to update Acronis Virtual Appliance for Scale/Agent for Scale Computing HC3

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Last update: 25-10-2022


Due to the Acronis Cyber Protect 15 installer size limitation, the "Update Package from for Agent for Scale Computing" needs to be downloaded manually and must be placed in the corresponding folder on the Acronis Management Server machine.

Steps to perform:

      1. Download the "Update Package from for Agent for Scale Computing" as described in http://kb.acronis.com/latest


      2. Save the tar.bz file (or replace the existing one) in the following directory of the management server machine: 

  • Windows: C:\Program Files\Acronis\VirtualAppliances\va-updates

  • Linux: /usr/lib/Acronis/VirtualAppliances/va-updates

     3. Open Acronis Management Console > Settings > Agents;

     4. The software displays the list of machines. The machines with outdated virtual appliances are marked with an orange exclamation mark;

     5. Select the Virtual Appliance for Scale that you want to update > click Update > wait until the update process is completed;

     6. [Only in on-premises deployments] The update progress is shown on the Activities tab.

Important note: During the update, any backups that are in progress will fail, therefore consider an update outside of the time when the backup tasks are running