69831: Acronis Cyber Protect: Activity fails with "ErrorNotFound('No certificate was found for authority with id")

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Applies to: 

Last update: 24-11-2022

Symptoms

Backup or another activity fails with the following error:

Operation failed due to a temporary issue in the cloud storage.
 

In Error Details of the error, the following message is being observed:

"ErrorNotFound('No certificate was found for authority with id")

Cause

Issue with the certificate on Backup storage side.

Troubleshooting

If the destination is partner-owned storage deployed in Acronis Cyber Infrastructure (ACI):

1. Check the validity of the backup storage certificate;

2. If the certificate expired, proceed with updating the certificate for backup storage.

In case if issue persists having backup storage certificate with valid expiration date - contact Acronis Support with a reference to this article.

If the destination is Acronis Cloud: collect system information and Cloud certificate from the affected machine and contact Acronis Support with a reference to this article.

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