69779: Acronis Cyber Protect 15: “Cloud storage is disabled” and “You do not have an active cloud subscription” errors

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Applies to: 

Last update: 06-11-2022

Symptoms

This article applies to Acronis Cyber Protect 15 Cloud deployment users in EU1 data center.

Backups fail on November 18, 2021 with “Cloud storage is disabled”, “You do not have an active cloud subscription”, and other similar error messages.

No Cloud and local storages are displayed in the service console.

Solution

This issue was fixed.