Symptoms
- Vulnerability assessment scan or Patch installation fails with a generic error "Internal error" or "Activity failed"
- In "All Properties" of the activity, you see the error:
Failed to parse pending updates storage JSON
Cause
Issue in the product.
Solution
This issue has been fixed in C22.02, Agent build 29051. Please update to the latet build.
As a workaround without installing the latest build, manually delete the following file on the affected machine(s):
C:\ProgramData\Acronis\Agent\var\atp-agent\pending_updates.json