69768: Acronis Cyber Protect: Patch management or Vulnerability assessment activities fail with "Failed to parse pending updates JSON fallback"

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Last update: 14-02-2022

Symptoms

  1. Vulnerability assessment scan or Patch installation fails with a generic error "Internal error" or "Activity failed"
  2. In "All Properties" of the activity, you see the error:

    Failed to parse pending updates storage JSON

Cause

Issue in the product. 

Solution

This issue has been fixed in C22.02, Agent build 29051. Please update to the latet build.

As a workaround without installing the latest build, manually delete the following file on the affected machine(s):

C:\ProgramData\Acronis\Agent\var\atp-agent\pending_updates.json

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