69765: Acronis Cyber Files Cloud: Desktop client crashes on macOS

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Last update: 24-12-2021


When you attempt to launch Cyber Files Desktop Client for Mac, the tray icon appears and then disappears right away - the software crashes.


Issue in the product.

A fix is planned for C21.12 (ETA December 2021).


This issue has been fixed in C21.12, please update Cyber Files Client for Mac to the latest build. You will need to re-login after installation.

As a workaround without updating, delete the keychain entry and then log in again:

  • Open Keychain Access from the Mac OS Applications
  • Find the entry com.acronis.filescloud and delete it
  • Start the Cyber Files agent
  • Open Preferences and log in: enter username, then log in through the Login page.