69765: Acronis Cyber Files Cloud: Desktop client crashes on macOS

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Last update: 12-11-2021

Symptoms

When you attempt to launch Cyber Files Desktop Client for Mac, the tray icon appears and then disappears right away - the software crashes.

Cause

Issue in the product.

A fix is planned for C21.12 (ETA December 2021).

Workaround

As a workaround, delete the keychain entry and then log in again:
 

  • Open Keychain Access from the Mac OS Applications
  • Find the entry com.acronis.filescloud and delete it
  • Start the Cyber Files agent
  • Open Preferences and log in: enter username, then log in through the Login page.

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