Acronis Cyber Protect: SQL backup fails with "Unable to find an object that meets the following criteria"

Symptoms

Microsoft SQL Server backup fails with the following error:

Unable to find an object that meets the following criteria

Example of full error log: click to expand

| error 0xfc0038: Unable to find an object that meets the following criteria: «Root (Composite)
|    [Is (Common::String) = InstanceManagement::Instance]
|    HostID (Common::Guid) = 2C75D4AD-CC54-4091-AF6C-4507FEF41EB9
|    Type (unsigned long) = 1
|  ».
| line: 0x5b0018a6e6938007
| file: d:\1870\enterprise\common\dml\synchronous_data_store.cpp:254
| function: Dml::SynchronousDataStore::ReadSingle
| TraceLevel: 0x4
| $module: agent_protection_addon_vsa64_27147

Cause

Instance ID conflict on the Agent machine.

Solution

Change MMScurrentMachineID and InstanceID on the problem machine as described in How to change MMScurrentMachineID and InstanceID

Knowledge Base

69762: Acronis Cyber Protect: SQL backup fails with "Unable to find an object that meets the following criteria"

use Google Translate

Applies to:

Symptoms

Cause

Solution

Tags: