69738: Acronis Cyber Protect: Agent registration fails with "failed to validate possible tenant change: unintended tenant change"

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Last update: 02-11-2021

Symptoms

Agent registration fails with the following error:

Failed to validate possible tenant change: unintended tenant change

This error usually occurs when re-registering the Agent, e.g. to a different tenant. 

Cause

Issue in the product: resource remains tied to the previous tenant and cannot be registered to a new tenant.

Solution

There are 2 possible workarounds:

After applying one of the workarounds, reattempt the registration: see Registering backup client manually

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