69714: Acronis Cyber Protect 15: registering Management Server fails with "Management server blocked" after offline unregistration

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Last update: 01-07-2022

Symptoms

1. You have done one of the following:

  • Renamed the Management Server machine (AMS).
  • Reinstalled Management Server machine before unregistring it from the Cloud Backup Console.
  • Clicked on “I don’t have access to the management server” button in the Cloud Backup Console.
  • Unregistered an offline Management Server via cloud console: Settings -> License usage -> Unregister

 

2. When you try to register this Management Server again, registration fails with:

Management server blocked

Cause

This Management Server is marked as deprecated and is thus banned.

How to proceed

Please collect the following information and contact Acronis Support for assistance:

  1. System information from the affected Management Server;
  2. E-mail/login for the account where the error appears;
  3. Step-by-step description of the actions that lead to this error

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