69645: Acronis Cyber Protect 15: Getting offline unregistration confirmation file hangs

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Last update: 14-01-2022

This article applies to: Acronis Cyber Protect 15 Update 3 (Build 28035)


  1. You attempt to unregister an offline Management Server (as described in documentation): create a deactivation file in the cloud, apply the de-activation file in the local console, then try to get a confirmation file.
  2. When you click on Save confirmation file, the page hangs. The file is not downloaded.


Issue in the product.


This issue has been fixed in Build 28122, please update to the latest build.

As a workaround without updating, reload the page and upload the deactivation file again. Confirmation file should be saved successfully after this.