69643: Acronis Cyber Protect: Recovery from Acronis Cloud with bootable media cannot be started with "The selected location does not have any backup data" message when using registration token

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Applies to: 

Operating Systems: 

Last update: 14-10-2021

Symptoms

  1. You download a Bootable media and get a registration token for it
  2. You boot a machine with the Bootable media and register the media on Management Server with the registration token
  3. Go to Recovery and select Cloud vault. No backups are shown and the following message appears:

    The selected location does not contain backed up data

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect 21.10.

If version 21.10 is not yet available in your datacenter, as a workaround for earlier builds, connect to the Cloud storage using credentials instead of registration token:

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