69593: Acronis True Image 2021: Outlook.exe is detected as ransomware by Active Protection

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Last update: 28-09-2021

Symptoms

You get a pop-up window with the message from Acronis Active Protection:

Possible ransomware injection detected - Acronis Active Protection detected the process that modified your files.

Injection process within program OUTLOOK.EXE.

Cause

Issue in the product.

Solution

This issue is fixed in Acronis Cyber Protect Home Office (formerly Acronis True Image). If you have an active subscription to Acronis True Image, you can upgrade to the new version at no charge: see How to upgrade to Acronis Cyber Protect Home Office.

As a workaround for Acronis True Image 2021 version, add outlook.exe to Active Protection exclusions list: see Configuring Protection exclusions