69548: Acronis DLP: "The description for Event ID 260 from source DLDAgent cannot be found." errors are registered in Application event log

Last update: 30-09-2021

Symptoms

After installing Agent for Windows version 15.0.27493 with Agent for Data Loss Prevention and activating Device control in the protection plan, the following errors begin to occur in Application log every 30 seconds:

The description for Event ID 260 from source DLDAgent cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

The service process could not connect to the service controller.
The locale specific resource for the desired message is not present.

 

Cause

This is a known issue and our developers are working on it.

Solution

The issue is fixed in 21.09 hotfix 1.