69502: Acronis Cyber Protect 15: Attempt to deploy Virtual Appliance for Scale into the Scale Cluster fails with: "msg": "Failed to import Scale VM: Failed to import scale vir domain: EValidationError

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Last update: 08-09-2021

Symptoms

You follow the User Guide Article Deploying Virtual Appliance and attempting to deploy Acronis Virtual Appliance for Scale into the Scale Cluster.

Deployment starts, but then fails with the following error: 

"msg": "Failed to import Scale VM: Failed to import scale vir domain: EValidationError({ExceptionType:EVirDomainImportFailedURIPath FormattedMsg:%@ import failed no access or invalid URI MsgParameters:[smb://

Cause

Domain-specific environment blocks the attempts of the Acronis Cyber Protect 15 software to deploy Acronis Virtual Appliance for Scale into the Scale Cluster. This behavior will be improved in one of the closest upcoming Acronis software updates.

Solution

Please apply the following workaround on the Acronis Management Server machine in order to deploy the Acronis Virtual Appliance for Scale by using the native Scale UI:

1. Open File Explorer and navigate to C:\ProgramData\Acronis\VaDeployer\va-images\

2. Copy ScaleAppliance_v15.0.XXXXX.zip archive into a separate folder ;

3. Extract it and rename the folder to "ScaleAppliance" (remove the *_v15.0.XXXXX*);

4. Move the renamed folder with qcow2 and .xml to the shared folder that you have prepared for deployment;

5. Import the Acronis Virtual Appliance for Scale by following the Scale Computing video tutorial guide: https://www.youtube.com/watch?v=IM00n89U3jw&t=275s

6.  Once deployment is completed, finish configuring and registering the Acronis Virtual Appliance for Scale as described in Configuring the Virtual Appliance

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