Symptoms

You follow the User Guide Article Deploying Virtual Appliance and attempting to deploy Acronis Virtual Appliance for Scale into the Scale Cluster.

Deployment starts, but then fails with the following error: 

"msg": "Failed to import Scale VM: Failed to import scale vir domain: EValidationError({ExceptionType:EVirDomainImportFailedURIPath FormattedMsg:%@ import failed no access or invalid URI MsgParameters:[smb://

Failed to import a virtual machine from the SMB share.

cause
Failed to import a virtual machine from the SMB share.

code

failedToImport

debug

{

    "msg": "Failed to import Scale VM: Failed to import scale vir domain: EValidationError({ExceptionType:EVirDomainImportFailedURIPath FormattedMsg:%@ import failed no access or 
invalid URI  MsgParameters:[smb://User1@192.168.1.2/Share/4cb65073-037e-4ee5-ae4e-48031e178ab2/988b8c56-fcf2-49ab-9eba-191275f16700] ErrorInField:name})"

}

domain

va-deployer

effect

Failed to import a virtual machine from the SMB share.

Cause

Domain-specific environment blocks the attempts of the Acronis Cyber Protect 15 software to deploy Acronis Virtual Appliance for Scale into the Scale Cluster. This behavior will be improved in one of the closest upcoming Acronis software updates.

Solution

This issue is fixed in Acronis Cyber Protect 15 Update 5. Please update AMS and the Agents to the latest Build.