69421: Acronis Cyber Protect 15: Creating or running agentless backup plan for Scale Computing HC3 fails with "The protection plan cannot be run as the device has no license"

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Applies to: 

Last update: 24-08-2021

Symptoms

You have installed or upgraded Acronis Cyber Protect 15 software and deployed Agent for Scale Computing HC3 (Virtual Appliance) into the Scale Cluster.

Despite adding a sufficient quantity of the Advanced Virtual Hosts licenses, it is not possible to run existed backup plan(s) or create the new one.

Backup plan shows the following error: 

The protection plan cannot be run as the device has no license

Cause

This is a known behavior that is going to be improved in the one of closest software updates.

This article only applies to Agent for Scale Computing HC3. If this error appears on other Agents, the issue is not covered in this article and requires investigation.

Solution

1. Open Acronis management console > click on Settings tab > click on Licenses tab > click on "VIRTUAL HOST" license tab;

2. You should see that one of the Advanced Virtual Hosts licenses is occupied by the Free-ESXi

It is NOT possible to revoke the license for the Free ESXi device from this tab. Follow the steps below to reassign the license

3. Open the Devices tab > find Acronis Virtual Appliance device > select it and and click on Details;

4. Find the license section > click Change > choose "No license" > click Change; 

 

5. Create any backup plan for any Scale VM > get back to Settings tab > click on Licenses tab > click on "VIRTUAL HOST" license tab > you should see that all Advanced Virtual Hosts licenses are taken by the Scale Computing:

6. Now your Scale Clusters are fully licensed by the Acronis Cyber Protect 15 software and all backup tasks should run correctly.

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