69303: Acronis Cyber Files Cloud: Client for Mac does not start after C21.07 update

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Last update: 11-11-2021


You have been using Acronis Cyber Files Cloud Agent on a Mac. After C21.07 update is available and management components are updated, you notice that the desktop client does not start.


Issue in the product.


  1. Download the new build containing a fix for this issue.
  2. Locate the downloaded .dmg package and launch it:
  3. Drag-and-Drop the Cyber Files icon to your Applications folder and select Replace when prompted:
  4. Launch the Cyber Files client app, enter your login and click Sign in:

In case the issue persists after installing the new build, delete the keychain entry and then log in again:

  • Open Keychain Access from the Mac OS Applications
  • Find the entry com.acronis.filescloud and delete it
  • Start the Cyber Files client
  • Open Preferences and log in: enter username, then log in through the Login page.