- You try to install an Agent on a Windows XP 32-bit machine via Devices -> Add -> Windows or try to remotely update the already installed Agent on a Windows XP 32-bit machine.
- Installation fails with the following errors:
Failed to launch installation or update support service on host <hostname>. Failed to launch service with error: %1 is not a valid Win32 application
Installation files are not found
Issue in the product.
This issue is specific to Windows XP 32-bit machines. If you face this error on a different OS, the issue is not covered in this article and requires investigation.
Install or update Agent by running the installer locally on Windows XP 32-bit machine.
In the Cyber Protect web console, click the account icon in the top-right corner, and then click Downloads and download Offline installer for Windows 32-bit. Copy the downloaded .exe file to the target machine, launch the installer and follow the wizard instructions.