69134: Acronis Cyber Protect Cloud: installation fails with "This distribution of Acronis Cyber Protect Agent can only be installed on Mac with Apple Silicon CPU"

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Applies to: 

Operating Systems: 

Last update: 21-10-2022

Symptoms

Installation of Agent for Mac fails with the following warning:

Warning: Unsupported Platform

This distribution of Acronis Cyber Protect Agent can only be installed on Mac with Apple Silicon CPU

Cause

Incorrect installation file is used. 

OR

Multiple DMGs with Acronis installer are mounted on the system, and in this case, macOS may open the actual installer from the random DMG.

Solution

1) Make sure that the correct installation file is used

macOS 64-bit: Cyber_Protection_Agent_for_MAC_x64.dmg

Mac OS on ARM CPU (M1chip): Cyber_Protection_Agent_for_MAC_arm64.dmg

Starting from C21.11 you can download a lightweight web installer for Cyber Protection Agent on Mac. This web installer will automatically download the correct installation file for the system: 

2) Eject all Acronis Cyber Protect DMG files: right-click on the file and select Eject. After ejecting all DMG files from the machine, click on the Trash icon in the Dock and choose Empty Trash.

Reattempt the installation.