69098: Acronis Cyber Protect: Catalog indexing activities for Cloud-to-Cloud items fail with "Internal error"

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Applies to: 

Last update: 18-11-2022

Symptoms

Indexing activities after Cloud-to-Cloud backups fail with "Catalog indexing '<C2C_item_name_ArchiveID>' - An internal error. Please contact the support team" error message.

Solution

The following solution can be applied by partner administrator:

1. Go to the Backup Storage tab 

2. Find the affected archive by the ID from the error message

3. Select the backup archive

4. Click on the Rebuild index button:

 

This operation might take considerable time depending on the archive size.
The manual operations with indexes are used for troubleshooting and they are only available to partner administrators. More Information can be found in the Product Documentation.

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