Symptoms

You try to set up a Backup Gateway. In the service console, you navigate to Storage services > Backup storage screen and click Create backup storage.

When you fill all the fields and click Create, you get this error:

Failed to create backup storage. Change the input data and try again.

failed to verify the account server API version: GET "https://<IPaddress>/api/account_server/versions": dial tcp <IPaddress>:443: connect: connection refused

Cause

You specified an incorrect URL of the cloud management portal or the hostname/IP address of the local management server. Most probably, you have given the ABGW address instead of the management server address.

Solution

Specify either Acronis Cloud Console address or address of your Acronis Management Server (the interface that you are using for managing backup plans, agents and other settings). Credentials specified in this step should allow login to this Management Console.