68737: Acronis Cyber Infrastructure: "User is not allowed to register/unregister storages" error

Last update: 21-11-2022


You want to register or remove an ABGW storage in Acronis Cyber Protect Cloud. You get this error:

User is not allowed to register/unregister storages.


Partner-owned storage offering item is not enabled.


Enable Partner-owned backup storage offering item:

  1. In the Management Portal, navigate to Clients and select the client.
  2. Click the pencil icon in the section that you want to edit.
  3. Enable Partner-owned backup storage.
  4. Save changes.

More information

Double-check that you use the correct credentials for this operation: you need the credentials of a partner account in the cloud or of an organization administrator on the local management server used for initial registration upon initial backup storage provisioning.