Symptoms

You want to register or remove an ABGW storage in Acronis Cyber Protect Cloud. You get this error:

User is not allowed to register/unregister storages.

Cause

Partner-owned storage offering item is not enabled.

Solution

Enable Partner-owned backup storage offering item:

1. In the Management Portal, navigate to Clients and select the client.
2. Click the pencil icon in the section that you want to edit.
3. Enable Partner-owned backup storage.
4. Save changes.

More information

Double-check that you use the correct credentials for this operation: you need the credentials of a partner account in the cloud or of an organization administrator on the local management server used for initial registration upon initial backup storage provisioning.