68720: Acronis Cyber Protect: backup or Agent installation fails when using Agent 26822 or later

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Operating Systems: 

Last update: 18-11-2022

This article applies to:

  • OS X Mavericks 10.9

  • OS X Yosemite 10.10

  • OS X El Capitan 10.11


After updating Agent to Build 26822 or later on macOS X 10.9 - 10.11, backups fail with the following error:

Failed to connect to the Agent Core service on this machine



Installation of Agent Build 26822 or later on macOS X 10.9 - 10.11 fails.


Issue in the product.


This issue has been fixed in Acronis Cyber Protect Cloud 21.06 (Build 27147). Please install the latest build.