Symptoms

Since the end of April 2021, changes in Cloud storage usage is not updated on US5. Possible symptoms include:

• Incorrect Cloud storage usage in Account management console,
• Cloud storage usage in Cyber protection console and Account management console display different values
• Cloud Storage shows 0 GB usage when there is data in the Cloud

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect Cloud 21.05 Hotfix 1.