Replace the StructuredBackup.dll library with the one that has the fix to solve the issue

This article applies to:

• Acronis Recovery for Microsoft Exchange

Symptoms

1. Using Acronis Recovery for Microsoft Exchange, you create a full backup of an information store;
2. Then you run an incremental backup of the information store;
3. The incremental backup task hangs at 100% and never succeeds;
4. When you go to Task Manager on the Microsoft Exchange Server machine, you can see that the TaskService.exe process is consuming 0% of CPU.

   The issue appears mostly when backup is saved to network.

Cause

This is a known issue with the product that has already been fixed.

Solution

1. On the Microsoft Exchange Server machine invoke the Services window (Start-Run -> services.msc) and stop all Acronis services;
2. Then invoke Windows Task Manager (Ctrl-Shift-Esc) and end the following processes:
   • TaskService.exe
   • agent.exe
   • AcronisProgressServer.exe
3. Browse to the following folder:

   Windows 32 bit: \Program Files\Common Files\Acronis\DatabaseBackup\Fomatik\
   Windows 64 bit: \Program Files (x86)\Common Files\Acronis\DatabaseBackup\Fomatik\

   and rename the StructuredBackup.dll file to StructuredBackup.dll.old;

4. Download structuredbackup.zip and unpack it to same folder where you renamed the file;
5. Invoke the Services window (Start-Run -> services.msc) and restart all Acronis services;
6. Recreate the full backup and check if the issue remains for the incremental tasks.

More information

The downloaded StructuredBackup.dll library includes a fix for correct end-of-file placement and the task should not hang at 100% anymore.