Symptoms
You are logged in as partner administrator and attempt to download files for recovery:
- Click Manage service of any customer
- Go to Devices tab and press Recovery tab for any machine that has been backed up
- Click More ways to recover -> Download files
A new browser page opens with the following error:
This page isn't working
<datacenter> redirected you too many times.
ERR_TOO_MANY_REDIRECTS
Cause
Issue in the product.
Solution
This issue has been fixed in Acronis Cyber Protect Cloud 21.07.