Symptoms

You are logged in as partner administrator and attempt to download files for recovery:

• Click Manage service of any customer
• Go to Devices tab and press Recovery tab for any machine that has been backed up
• Click More ways to recover -> Download files

A new browser page opens with the following error:

This page isn't working
<datacenter> redirected you too many times.

ERR_TOO_MANY_REDIRECTS

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect Cloud 21.07.