68551: Acronis Cyber Protect Cloud: Attempt to download files via "More ways to recover" fails with ERR_TOO_MANY_REDIRECTS

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Last update: 18-11-2022

Symptoms

You are logged in as partner administrator and attempt to download files for recovery:

  • Click Manage service of any customer
  • Go to Devices tab and press Recovery tab for any machine that has been backed up
  • Click More ways to recover -> Download files

A new browser page opens with the following error:

This page isn't working
<datacenter> redirected you too many times.

ERR_TOO_MANY_REDIRECTS

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect Cloud 21.07.

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