68445: Acronis Cyber Protect Cloud: source files with non-UTF8 encoding in file names cannot be recovered

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Last update: 01-10-2021

Symptoms

You created a backup that contains files/folders using non-UTF8 encoding in file names.

When browsing the recovery point the symbols in the name of folders are garbled and recovery is not possible. The backed-up folders do not contain the files. 

Cause

Only UTF-8 and ASCII encoding are supported in the current version of Acronis Cyber Protect Cloud.

Support for non-UTF-8 characters in file names (for example Japanese hieroglyphs) is considered for implementation in the next versions of the product.

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