68358: Acronis Cyber Protect Cloud: security products conflict alerts

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    Last update: 20-06-2022

    Introduction

    This article describes various alerts that appear in cases when Acronis Antivirus & Real-time protection conflicts with a third-party antivirus or Windows Defender.

    Alert 1 – Windows defender is blocked by a third-party antivirus software: Windows defender is blocked because Acronis cyber protect is installed on machine

    In this case, both Windows defender and Acronis real-time protection are enabled. It is not possible to run two antiviruses in one machine as they will conflict with each other. 

    Solution: if you want to use Acronis product in full capacity, disable Windows Defender antivirus in the protection plan for that device.

     

    Alert 2 – Windows defender is blocked by a third-party antivirus software: Windows defender is blocked because any third-party antivirus and Acronis cyber protect is installed on the machine

    In this case – A third-party antivirus is running on the machine(e.g.  – Kaspersky antivirus) and both Acronis real-time protection and Windows Defender antivirus are enabled in the protection plan. It is not possible to use multiple security products in one machine.

    Solution 1: If you want to use third-party antivirus (e.g. Kaspersky) then please disable Acronis real-time protection, URL filtering and Windows Defender antivirus in the protection plan.

    Solution 2: If you want to use Acronis real-time protection then you need to uninstall third-party antivirus from the system and disable Windows Defender antivirus from the device protection plan.
     

    Alert 3 – Detected a conflict with a security product. Real-time Antimalware protection was not enabled because it conflicts with another security solution <name> installed on machine <machine_name>

    What this means: Acronis real-time protection is enabled in the protection plan and a third-party antivirus is installed on the machine.

    Solution 1: If you want to use Acronis real-time protection then uninstall third-party antivirus on the machine.

    Solution 2: If you want to use the third-party antivirus, disable Acronis real-time protection, URL filtering and Windows defender antivirus in the protection plan.
     

    Important note

    It is not necessary to completely disable antivirus and antimalware protection module in machine’s protection plan: disabling Acronis real-time protection is enough.

       

     

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