68287: Acronis Cyber Protect Home Office, Acronis True Image 2021: Installation of third-party Antivirus fails if Acronis Cyber Protect Home Office, Acronis True Image 2021 is installed

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Applies to: 

Last update: 23-03-2023

Symptoms

Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis Cyber Protect Home Office/Acronis True Image 2021 is installed, even when Antivirus and Antimalware protection is disabled.

Cause

Acronis Cyber Protect Home Office/Acronis True Image 2021 and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.

Solution

Before installing third-party endpoint security software follow the steps below:

  1. Disable Active Protection and URL Filtering by clicking on Pause Protection.
  2. Download bddci_tool.zip developed by Acronis team.
  3. Extract the tool into a temporary folder.
  4. Run the tool with administrative rights (a console will pop up and close quickly).
  5. Reboot the machine.
  6. Install third-party endpoint protection software.

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