Symptoms

After updating Acronis Cyber Infrastructure to version 4.5.0 (284) the following symptoms are observed:

1. Existing Backup Storage configuration is not displayed, default screen is shown instead in WebCP > Storage Services > Backup storage :

2. All nodes have "Backup storage" service displayed as "Failed" in WebCP > Infrastructure > Nodes:

3. Manual execution of command vstorage-abgw-ctl info from CLI is failing with the following error:

[root@acinode ~]# vstorage-abgw-ctl info
2021-03-05 15:50:24.976 Fatal: failed to get 'abgw-address' from config file '/mnt/vstorage/vols/acronis-backup/certs/.abgw.abc-registration-info': -8 (Requested object not found)
---------- [7 stack frames] ----------
/lib64/libpcs_io.so.5(trace_dump+0x9e) [0x7f16ac02f10e]
/lib64/libpcs_io.so.5(show_trace+0x3c) [0x7f16ac01706c]
/lib64/libpcs_io.so.5(pcs_fatal+0xfe) [0x7f16ac01719e]
vstorage-abgw-ctl() [0x405d95]
vstorage-abgw-ctl(exec_info+0x271) [0x40c901]
vstorage-abgw-ctl() [0x405cad]
/lib64/libpcs_io.so.5(+0x3ad2a) [0x7f16ac020d2a]

4. Status of vstorage-abgw service is up and running:

[root@acinode ~]# systemctl status vstorage-abgw
● vstorage-abgw.service - vstorage-abgw
   Loaded: loaded (/usr/lib/systemd/system/vstorage-abgw.service; enabled; vendor preset: disabled)
   Active: active (running) since Thu 2021-03-04 22:19:36 +07; 18h ago
  Process: 1315 ExecStart=/usr/bin/vstorage-abgw -D -c /etc/vstorage/abgw.config (code=exited, status=0/SUCCESS)
 Main PID: 1320 (vstorage-abgw)
   Memory: 1.6G
   CGroup: /vstorage.slice/vstorage-services.slice/vstorage-abgw.service
           └─1320 /usr/bin/vstorage-abgw -D -c /etc/vstorage/abgw.config

Mar 04 22:19:36 acinode.vstoragedomain systemd[1]: Starting vstorage-abgw...
Mar 04 22:19:36 acinode.vstoragedomain systemd[1]: Started vstorage-abgw.

Cause

Issue in the product causing UI display Backup storage information incorrectly, fixed in scope of ACI 4.5.0-289 update.

Solution

Update ACI to the latest available version.