68166: Acronis Cyber Protect 15: Off-host data processing plans fail with timeout error if several backups/locations are selected

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Last update: 26-05-2021

Symptoms

  1. You have created an off-host data management plan for validation or replication,
  2. You have selected several backups in Items to validate/replicate, e.g. 'All backups',
  3. The plan validates or replicates only the first backup, further activities fail with an error:

    Task timeout expired

Cause

Issue in the product.

Acronis Development team is working on fixing this issue in one of the upcoming product updates.

Workaround

You can avoid the issue using one of the following workarounds:

  1. Select only one backup in each off-host data processing task;
  2. Increase timeout for off-host data management tasks in C:\Program Files\Acronis\BackupManager\backup_manager.yml
    • Find an appropriate section depending on the type of the task(s) that fails:
    • Task type Section
      Conversion to a virtual machine convertToVMTaskConfig:
      Replication archiveReplicationTaskConfig:
      Backup validation backupValidationTaskConfig:
      Cleanup cleanupTaskConfig:
    • Increase timeout value to 7200.

      Example of increased timeout for replication tasks

    • Save changes to the file

More information

If the task still fails with the same error message, the timeout value may need to be increased further, depending on the size of the backup archive(s) being processed.

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