68121: Acronis DLP: The list of exceptions necessary to ensure smooth operation in conjunction with antivirus software

Last update: 22-02-2021

Description

Due to the operation specifics of Acronis DLP modules in Acronis Cyber Protect, Antivirus may take executable files of the DLP modules for malware and perform unscheduled scanning of its service directories, thus leading to a noticeable degradation of system performance in general, and Acronis DLP in particular, as well as produce other problems.

Recommendations

The following Acronis DLP folders must be added into antivirus exception list:

1. Acronis DLP installation folder, by default C:\Program Files\BackupClient\DeviceLock\

2. The default local storage directory %SystemRoot\SHADOW

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