68111: Acronis Cyber Protect Cloud: Incorrect protected devices count in Account management console after C21.01 release

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Last update: 20-04-2021

This article applies to:

  • Acronis Cyber Cloud
  • Acronis Cyber Protect 15 - Cloud deployment

Symptoms

An incorrect number of devices usage is shown the Overview - Usage tab in Account management console (usually a double or triple of actually used devices)

E.g. 2 Workstations are shown as used when only 1 Workstation is actually in use: 

The issue appeared after Acronis Cyber Cloud 21.01 release.

Cause

Issue in the product. 

This issue has been fixed in Acronis Cyber Cloud 21.04.

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