68048: Acronis True Image: cannot enable Active Protection on Windows 7

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Last update: 31-05-2021

Symptoms

You are using Acronis True Image 2020 or later on Windows 7.

It is not possible to activate Acronis Active Protection: the option is grayed out. No error message appears.

This article applies only to Windows 7. If you face this issue on a different operating system, the issue is not covered in this article and requires investigation.

Cause

Windows update KB2533623 is required for Active Protection on Windows 7.

Solution

Download and install Windows Update KB4457144 from Microsoft Update Catalog (this update supersedes update KB2533623). Select the appropriate download for your system.

Instead of downloading a single update, you can also install all available Windows Updates for your system: see How to download a Windows update manually

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