67969: Acronis Cyber Protect Cloud: Account with 2FA enabled cannot authenticate to the PDS Creation Tool (crash)

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Applies to: 

Last update: 14-07-2021

Symptoms

You have two-factor authentication enabled for your account.

You run the Physical Data Shipping Order Creation Tool, provide your username and password and click Sign in, the tool crashes: the window disappears, no error message is shown.

Solution

PDS Order Creation Tool does not support 2FA. Disable 2FA in order to use the tool.

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