67892: Acronis Cyber Protect 15: Deployment of Agent for Scale Computing HC3 fails with "Failed to download the virtual appliance. Check the internet connection on host or download the file."

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Last update: 25-08-2021

Symptoms

You have installed Acronis Cyber Protect 15 software and attempt to deploy Agent for Scale Computing HC3 (Virtual Appliance);

Deployment of the Agent for Scale Computing HC3 (Virtual Appliance) instantly fails with the following error:

Failed to download the virtual appliance. Check the Internet connection on host <hostname> or download the file...

Cause

Virtual Appliance for Scale Computing HC3 is not included in the main installer of Acronis Cyber Protect and must be downloaded separately.

This error appears if Management Server cannot connect to Acronis servers to download the virtual appliance, e.g. in air-gapped environment or when the connection is blocked by security software.

Solution

1. Download the ScaleAppliance_v15.0.<build>.qcow2.bz2 file from the link provided in the error message

2. On the Acronis Management Server machine place the downloaded file into %\ProgramData\Acronis\VaDeployer\va-images

(!) If folder "va-images" folder does not exist, create it.

3. Open the Acronis management console and start the deployment task for Agent for Scale Computing HC3 (Virtual Appliance)

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