67797: Acronis Cyber Protect 15: impossible to assign or revoke licenses

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Last update: 25-08-2021

Symptoms

  1. When you try to manage licenses in Settings > Licenses, nothing happens. The interface just blinks, and the license is not assigned or revoked. No error message is shown. 
  2. Protection plans are executed as if the licenses were assigned correctly.
  3. In the account_server.log (located in \ProgramData\Acronis\AccountServer\Logs), you see error messages similar to the following one:

{"level":"error","time":"2020-10-14T15:21:49.8499212+02:00","msg":"can't release resource: can't update resource: cannot sign resources table: fail to update table resources signature: sql: Rows are closed"

Cause

Issue in the product. 

Solution

This issue is fixed in Acronis Cyber Protect 15 Update 1 (Build 26172). Please update to the latest build.

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