Error code: 10551329
Fields: \{"$module":"disk_bundle_vsa64_24647"}
Message: Failed to read backup information. The specified vault is probably unavailable.
------------------------
Error code: 10551497
Fields: \{"$module":"disk_bundle_vsa64_24647"}
Message: Failed to get information about the archives.
------------------------
Error code: 262164
Fields: \{"$module":"disk_bundle_vsa64_24647"}
Message: Access to the file is denied.

If you face this issue, contact your service provider for assistance.

1. Remove Acronis cloud certificate on the agent.

The certificate file is located in:

• Windows: %allusersprofile%\Acronis\BackupAndRecovery\OnlineBackup\Default
• Linux: /var/lib/Acronis/BackupAndRecovery/OnlineBackup/Default
• MacOS: /Library/Application Support/Acronis/BackupAndRecovery/OnlineBackup/Default

2. Make sure time is correct on Agent and on Acronis Backup Gateway

3. Run backup again

If the problem is reproduced, please collect the following information and contact Acronis Support:

• Acronis Cloud certificate from the Agent machine
• System report
• Acronis Backup Gateway logs