67624: Acronis Cyber Protect, Acronis Cyber Backup: Backup to NAS fails with "The credentials for location are not specified" when the activity is almost complete

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Last update: 25-08-2021

Symptoms

You are backing up data to QNAP NAS.

When the activity is almost complete, it fails with:

The credentials for location are not specified

Cause

Outdated NAS firmware.

Solution

Update NAS firmware to the latest version.

If the issue reproduces with the latest version of firmware, collect system information from the affected agent machine, details about NAS(model, firmware version) and contact Acronis Support.

 

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