You try to add a shared folder or NAS as a backup location or want to recover files from this location.
When specifying credentials for remote resource, you get the following error
External IDs conflict for >1 credentials objects
Issue in the product.
Acronis Cyber Cloud: the issue is fixed in Agent build 26077.
Acronis Cyber Protect 15: the issue is fixed in Build 26172.
There are two possible workarounds for earlier versions:
- This error doesn't affect the current operation, you can click OK and safely ignore it.
- If adding a NAS, add it using IP instead of hostname