67540: Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: "External IDs conflict for >1 credentials objects" when specifying credentials for a shared folder

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Last update: 24-08-2021

Symptoms

You try to add a shared folder or NAS as a backup location or want to recover files from this location.

When specifying credentials for remote resource, you get the following error
External IDs conflict for >1 credentials objects

Cause

Issue in the product.

Solution

Acronis Cyber Cloud: the issue is fixed in Agent build 26077.

Acronis Cyber Protect 15: the issue is fixed in Build 26172.

There are two possible workarounds for earlier versions:

  • This error doesn't affect the current operation, you can click OK and safely ignore it.
  • If adding a NAS, add it using IP instead of hostname

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