67526: Acronis Cyber Protect Cloud Omnivoice integration: User cannot use Omnivoice service

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Last update: 18-11-2022


Login to a service was successful, but user is not allowed to perform required actions. 


There might be several causes to this issue:

Quota exhaustion

Check the available quota on Acronis side: Offering items and quota management.

Error in usage/quota synchronisation

Check quota on Omnivoice side.

Quota visible in Acronis not equal to quota visible in Omnivoice

Wait for 1 hour and if reproducible contact Omnivoice support.