Symptoms

Login to a service was successful, but user is not allowed to perform required actions. 

Solution

There might be several causes to this issue:

Quota exhaustion

Check the available quota on Acronis side: Offering items and quota management.

Error in usage/quota synchronisation

Check quota on Omnivoice side.

Quota visible in Acronis not equal to quota visible in Omnivoice

Wait for 1 hour and if reproducible contact Omnivoice support.