67501: Acronis Cyber Protect Cloud: Plan deployment fails with error "The optional value is null"

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Last update: Wed, 2020-11-18 20:44

Symptoms

Attempt to apply a protection plan fails with the following error:

The optional value is null

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Cloud 20.11.

For earlier builds, there are two possible workarounds:

  • Edit the protection plan, change the backup destination to a different location then save changes. Then edit the protection plan again and point to the original backup location

    OR

  • Delete the existing backup plan that produces the error and create a new backup plan pointing to the existing archive

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