67456: Acronis DeviceLock DLP: How to generate system information and software reports for troubleshooting

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Last update: 01-09-2021

This article describes the steps necessary to generate system and software reports using the built-in Microsoft System Information tool and Windows Management Instrumentation Command-line utility.


Windows includes a tool called Microsoft System Information (Msinfo32.exe). This tool gathers information about your computer and displays a comprehensive view of your hardware, system components, and software environment, which be useful for troubleshooting an issue that occurs when working in Windows.

Windows Management Instrumentation Command (WMIC) is used to retrieve hardware and system information, manage processes and their components, and change settings using Windows Management Instrumentation (WMI) capabilities.


The system information and installed software report can be generated using the following two commands:

"C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe" /report "%USERPROFILE%\Desktop\Report.txt"


wmic /output:%USERPROFILE%\Desktop\SoftwareList.txt product get name,version


Files Report.txt and SoftwareList.txt will appear on your desktop.

Add both files into an archive (.zip/.rar) and attach it when submitting a new support case, or when requested by support team.