Symptoms

You add an Microsoft 365 organization to Cyber Protection Console and notice that Microsoft 365 public folders are not detected. The All public folders folder in Cyber Protection Console is empty.

Cause

Your Microsoft 365 administrator account does not meet the requirements for backing up and recovering public folders with Acronis solution.

Solution

To back up and recover Microsoft 365 public folders, at least one of your Microsoft 365 administrator accounts must have a mailbox and read/write rights to the public folders that you want to back up.