67424: Acronis Cyber Protect Cloud: Office 365 public folders are not visible in Cyber Protection Console

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Last update: Fri, 2020-10-23 14:44

Symptoms

You add an Office 365 organization to Cyber Protection Console and notice that Office 365 public folders are not detected. The All public folders folder in Cyber Protection Console is empty.

Cause

Your Office 365 administrator account does not meet the requirements for backing up and recovering public folders with Acronis solution.

Solution

To back up and recover Office 365 public folders, at least one of your Office 365 administrator accounts must have a mailbox and read/write rights to the public folders that you want to back up.