67416: Acronis Cyber Protect 15: boot order of a recovered VMware VM cannot be modified

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Last update: 25-08-2021

Symptoms

  1. You created a backup of a VMware VM using Acronis Cyber Protect 12.5 Virtual appliance.
  2. You recover the backed up VM to the same host with Acronis Cyber Protect 15.
  3. When you boot the VM, it is not possible to change the boot order. The message is:
    All items on this menu cannot be modified in user mode. If any items require change, please consult your systems Supervisor.

Cause

Issue in the product.

Solution

This issue has been fixed in Build 26172, please update to the latest build.

To work around the issue without updating, edit the .vmx file of the recovered VM and remove the following lines:

bios.hddOrder = "scsi0:0"
bios.bootOrder = "hdd"

Save changes. After this change, the boot order will be accessible.

For more information on editing configuration files directly, see Editing configuration files in VMware ESXi and ESX (1017022)

More information

The issue does not reproduce if VM is recovered with Acronis Cyber Backup 12.5. If you have Acronis Cyber Backup 12.5 in your environment, as a workaround you can perform recovery with this version. 

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