67403: Acronis Cyber Backup Cloud: Remote desktop connection fails with "The action is limited"

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Last update: Thu, 2020-10-22 16:03

Symptoms

Remote access fails with the following error:

The action is limited
The remote desktop connection functinality is available for the XXXX because the device has no appropriate service quota assigned that allows the requested action. To change the quota manually, go to Details>Service quota

However, the device has an appropriate quota assigned.

Cause

The quota is selected but it is under Acronis Cyber Backup Cloud Standard edition. Acronis Cyber Backup Cloud Standard edition is not supported for the Remote access.

Solution

If you want to use this feature, please consider purchasing Acronis Cyber Protect Cloud edition.