67335: Acronis Cyber Protect Cloud: Login to console with a recently created user fails with "Cyber Protection console is not available" after C20.09 release

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Last update: Fri, 2020-10-16 08:26

Symptoms

After successful account creation, user cannot log in to the console.

Login fails with:

Currently, the Cyber Protection console is not available. Please try again later

This error appears even though there is no ongoing maintenance on the DC.

Cause

Issue in the product. In some circumstances, the account is not properly created in the database.

The issue will be fixed in upcoming platform updates.

To work around the issue, contact support with a reference to this article: Support Team will initiate the procedure to sync the user record in the global database manually.

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