Symptoms

1. You install Agent for Windows into a Gen 2 Azure VM and perform recovery as described in Windows Azure and Amazon EC2 virtual machines
   How to check if VM is Gen 1 or Gen 2: click to expand

   Look in virtual machine properties -> VM Generation

   

2. The recovery progress is stuck at 15%:

   

3. On the machine Boot diagnostics screen boot progress is stuck on "Starting x64 UEFI loader".

   

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect Cloud 21.07, Agent build 27288.

Workaround for earlier builds: perform recovery to a Gen 1 VM.