Symptoms

You want to remotely install Acronis Agent on a machine. You open Acronis console, navigate to Devices and clickk Add. When you specify the credential for this machine and click Add, you get this error:

Internal server error.

Error code 100011

Cause

Issue in the product.

Solution

The issue has been fixed in the agent build 16363, please update the software.

If update is impossible, use workaround: run the installation package on the machine where you want to install Acronis Agent (local installation).

If you need a walk-through guide for local installation, please see this chapter of product documentation.