67206: Acronis Cyber Backup 12.5: Remote agent installation fails with "Internal Server Error Code: 100011"

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Last update: 30-04-2021


You want to remotely install Acronis Agent on a machine. You open Acronis console, navigate to Devices and clickk Add. When you specify the credential for this machine and click Add, you get this error:

Internal server error.

Error code 100011


Issue in the product.


The issue has been fixed in the agent build 16363, please update the software.

If update is impossible, use workaround: run the installation package on the machine where you want to install Acronis Agent (local installation).

If you need a walk-through guide for local installation, please see this chapter of product documentation.