You want to remotely install Acronis Agent on a machine. You open Acronis console, navigate to Devices and clickk Add. When you specify the credential for this machine and click Add, you get this error:
Internal server error.
Error code 100011
Issue in the product.
The issue has been fixed in the agent build 16363, please update the software.
If update is impossible, use workaround: run the installation package on the machine where you want to install Acronis Agent (local installation).
If you need a walk-through guide for local installation, please see this chapter of product documentation.