67124: Acronis Cyber Backup 12.5: How to change default port of mms.exe process (Acronis Managed Machine service)

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Applies to: 

Operating Systems: 

    Last update: 18-11-2022

    This article applies to:

    • Acronis Cyber Backup 12.5
    • Acronis Cyber Protect Cloud - versions before 9.0
    For Acronis Cyber Protect 15 and current versions of Acronis Cyber Protect Cloud see Acronis Cyber Protect: How to change default port of mms.exe process (Acronis Managed Machine service)

    Issue

    The installation of the cyber protection agent fails with the following error message (from installation log):

    Error 0x294000d: Socket bind error
    | trace level: error
    | line: 0x18073c0bca1ee95e
    | file: d:\bs_hudson\workspace\mod-http\335\http\server\server_impl.cpp:806
    | function: Http::Server::InstanceImpl::Run
    | Address: 127.0.0.1
    | Port: 43234
    | $module: http_vsa64_335

    Cause 

    The process of Acronis Managed Machine service cannot use port 43234 because another process is listening on this port.

    Solution

    Windows

    To change the default port used by Acronis Managed Machine service in Windows OS:

    1. Stop Acronis Managed Machine service.
    2. Open Windows registry (Start -> in Search, type regedit and press Enter) and navigate to HKEY Local Machine/Software/Acronis/BackupAndRecovery/Settings/MMSHttpPort
    3. Set a new value for MMSHttpPort.
    4. Start Acronis Managed Machine service 
    5. Register the agent manually
      • Acronis Cyber Protect 15: see KB59828
      • Acronis Cyber Protect Cloud: see KB55244.

    Linux

    To change the default port used by Acronis Managed Machine service in Linux OS:

    1. Stop Acronis Managed Machine service.
    2. Open the following file for editing: /opt/acronis/var/aakore/mms.unit
    3. Set a new value for the port number in the following lines:

      location: http://127.0.0.1:43234
      port: 43234

      Save changes

    4. Start Acronis Managed Machine service 
    5. Register the agent manually
      • Acronis Cyber Protect 15: see KB59828
      • Acronis Cyber Protect Cloud: see KB55244.

     

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