67066: Acronis Cyber Protect Cloud: registering Virtual Appliance fails with "The registration in service 'https://cloud.acronis.com' has failed"

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Last update: Thu, 2020-09-17 13:17

Symptoms

You deploy Agent for VMware (VA) and try to register it with credentials. You use multi-factor authentication or two-factor authentication for your account.

Registration fails with this error:

The registration in service 'https://cloud.acronis.com' has failed.
Details:
Code: 44,695,553(0x02AA0001)
LineInfo: 0x514E391C90C7D795; File: d:/420/enterprise/tools/register_agent/client_lib/impl/register_mms_client_lib,cpp;
Function: PerformAction; Line: 554;

Module: esx_appliance_glxa64_23140
Fields: address: https://cloud.acronis.com
Message: The registration in service 'https://cloud.acronis.com' has failed.

Code: 44,695,555(0x02AA0003)
LineInfo: 0x514E391C90C7D77E; File: d:/420/enterprise/tools/register_agent/client_lib/impl/register_mms_client_lib,cpp;
Function: PerformAction; Line: 531; Module: esx_appliance_glxa64_23140
Fields: address: https://cloud.acronis.com
Message: An error has occurred during the registration in service 'https:// cloud.acronis.com'

Cause

Virtual Appliance supports registration via credentials only and does not support multi-factor authentication.

Solution

Either use an account without mfa/2fa or register the appliance manually:

1. Generate registration token for your tenant:
 

  1. Sign in to the service console by using the credentials of the account to which the machines should be assigned.
  2. Click All devices > Add.
  3. Scroll down to Registration token, and then click Generate.
  4. Specify the token lifetime, and then click Generate token.
  5. Copy the token or write it down.

2. Use "register_agent" utility (the utility is present in /bin directory):

  1.  Open the Virtual Appliance VM console in your hypervisor client UI and press Ctrl+Shift+F2 to switch to command line interface.
  2. Execute this command:
    register_agent -o register -t cloud -a <your-datacenter> --token <token>
    where <your-datacenter> is the datacenter address displayed in browser when you log in to Cyber Protection console, e.g. https://au1-cloud.acronis.com
    <token> is the registration token generated in step 1.

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