- You have installed Management Server of build 16342 or updated the existing Management Server to this build.
- You launch the installation file of Build 16342 on a machine to install or update Agent locally.
- You specify the IP address or name of the Acronis Management Server where the agent should be registered. Connection fails with the following error:
Failed to connect to machine. HTTP status code: 500" error.
The error reproduces for connection with credentials and connection without authentication.
Issue in the product.
This issue has been fixed in Build 16343, please download the latest build.
As a workaround for earlier builds, extract the .msi files for Agent from the setup file and perform unattended installation using Windows Installer. See Acronis Cyber Backup 12.5 and 12: unattended installation for more information.